Warranty Claim Form

Warranty Claim

Before Proceeding

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  • You will be required to upload a minimum of 1 file for tax invoice and 1 photo
    • File 1 must be in one of these formats: PDF, jpg, .jpeg, .bmp, .tif, .gif of your Tax Invoice - maximum file size of 2MB.
    • Minimum file size is 20 kb per photo. Maximum file size of 2MB per photo.
    • Photo must be in one of these formats: .jpg, .jpeg, .bmp, .tif, .gif
    • Using any photo editing tool, size your image to no more than 10 inches in any direction and 150 dpi (dots per inch)
      Tips for resizing photos
      Tools to help you resize your image.

Submit Your Claim Online

Are you completing a warranty CLAIM or REGISTRATION? If you wish to register your warranty, visit our warranty registration page.

Please complete the following information:

First Name
Last Name


State or Territory

Address (1)

Address (2)


Post Code

Home Phone

Work Phone

Mobile Phone

Email Address

Warranty/Certificate Number

Warranty Type

Store of Purchase (retailer name & location)

Date of Delivery

Description of Claim, please also specify its position on the furniture (e.g., on chaise seat cushion, left armrest of 2 seater, etc.)

Warranty Claim
(e.g., 3+2 seater, 3+1+1 seater, etc.):

Tax Invoice Form (Upload a copy of your tax invoice)

Upload Photo 1: (photo showing the overall furniture piece)

Upload Photo 2: (photo showing a close up of the stain/damage)

Upload Photo 3: (optional photo)

Date of Accident

Any Methods Used to Rectify the Problem? If the answer is 'Yes', please provide details.